Why Etiquette is Important

A stellar resume and a professional wardrobe are not good enough anymore. Employees with “soft skills” such as social polish and confidence can directly affect an organization’s bottom line. Employers want men and women who can outclass the competition. Whether you want to land a new client, make a lasting impression or simply invest in yourself, etiquette and protocol intelligence—the ability to learn and apply appropriate behaviour —will set you apart from the competition.

“Your manners are always under examination by committees little suspected; awarding or denying you very high prizes—when you least expect it.”

— Ralph Waldo Emerson